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Absorb Environmental Solutions © 2005
Customer Service








How to Contact Us

Go to our Contact Page for details on how to contact us.

Goods and Shipping

Total Costs of Goods and Shipping:

Prices shown on this website are exclusive of GST (add 10% to price).

Shipping orders incur a flat flag rate of $25, plus an associated cost depending on the price of the goods and shipping location.

The associated cost of shipping is to be added on to the GST exclusive price.

Shipping to

Associated cost

East Coast Australia

10%

South Australia, Tasmania

15%

Northern Territory and Western Australia

20%

Example: ordering goods valued at $100

 
Sydney
Adelaide
Perth
Shipping cost
$35
$40
$45
Product Costs
$100
$100
$100
Subtotal
$135
$140
$145
GST
$13.50
$14.00
$14.50
Grand Total
$148.50
$154.00
$159.50

  • Alternatively, the customer can nominate a carrier of their choosing. If this option is taken, the client will need to inform Absorb of the couriers name, their contact number and their customer account number.

  • For overseas delivery, customers will be informed the freight cost by email, and the customer must approve the freight charge by email of fax before delivery.

Order Status

Absorb Environmental Solutions will ship the goods within two days of receiving an order. We endeavour to stock all items displayed in this catalogue at all times. However due to unforseen and/or unexpected circumstances there is always a possibility that we may temporarily run out of stock of a particular stock item. If goods are unavailable, Absorb Environmental Solutions will advise the customer within two days of receiving an order.

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Currency

All prices shown on the Absorb Environmental Solutions Website are in Australian Dollars $AUD.

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Shopping Online

Shopping online at Absorb Environmental Solutions is safe and convenient and we use secure servers to protect your credit card informaiton. Please see our Privacy Statement for more information.

How to use the online store

  1. Find the item you wish to purchase in the Online Shop
  2. Select the appropriate quantity and size
  3. Click the Add to Cart button
  4. Confirm that correct item was added to your Cart then click Check Out (TBC)
  5. Confirm your Shipping Information and click the Purchase button (TBC)
  6. Fill in your Credit Card information and press Purchase (TBC)

(Note: your credit card information is encrypted for your security).

Payment Options

Payment options - Absorb Environmental Solutions Online accepts the following credit cards:

  • Visa
  • MasterCard
  • Bankcard

All information provided is protected by our strict Security and Privacy Policy, which means that your contact details will not be shared with any third parties.

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Export Restrictions

No exporting restrictions exist for shipping within Australia or internationally.

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Refund / Return Policy

Prior approval must be obtained from sales staff on 1300 554 180 or email our sales department before returning goods. Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within two working days of receipt of goods. Goods returned must be in their original packaging.

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Consumer Data Policy

Statement of Consumer Data Policy

The following describes the policy of Absorb Environmental Solutions on customers' personal data.

All personal data you enter on www.absorbenviro.com.au is stored securely. Firewall and intrusion detection mechanisms are in place to minimize the chances and impacts of attacks. We do not resell or distribute any personal or company information. The purposes for which the data may be used by Absorb Environmental Solutions may include:

(a) Handling and following up service calls and enquiries

(b) Direct marketing

Any individual is entitled:

  • to ask whether a user of data holds data on them and to request access to and the correction of any such data held
  • to ascertain the Company's policies and practices in relation to data and to be informed of the kind of personal data held by the Company; and
  • have their details deleted from our records if requested

For any further information or concerns please contact us at aes@absorbenviro.com.au

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How to Get a Copy of our Catalogue

If you would like a copy of our catalogue please go to the contact form and enter your details. We will then arrange a copy of our catalogue to be sent to you.

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Taxes and the GST (goods and services tax)

National (orders within Australia)

All prices are GST exclusive. A Rate of 10% must be added to all listed prices.

International (including New Zealand)

All purchases are GST exempt and any duties and taxes on your orders, if imposed, are due at time of delivery in country. These charges are not calculated during checkout and are not collected by Absorb Environmental Solutions. Please consult your local customs office for more details about country specific duties and taxes.

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Security and Privacy

For information on your privacy please read our Privacy Statement.

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